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Welcome to Doctime.De
Willkommen nach Doctime.De
German

Through small stories, the idea is to illustrate the greatness of our human culture. Through the stories one can learn the various aspects of our lives. We urge people to read the stories carefully and apply the Moral learnt through the stories in their everyday life.

RETURNS & EXCHANGES

If something is not right, any damage is found in the product, or for incorrect shipping, we are always ready to exchange/return it. Even it’s ok if you change your mind and want to return your purchased items. Follow our Returns & Exchange policy provided below.

Exchange Policy

We are liable to exchange only those items you purchase from Doctime.De online store. The exchange facility of an item is applicable with same item in different colour and/or size, based on its availability. In case of exchange for completely different item is based on the discretion of Doctime.De.

Doctime.De takes the responsibility of placing a wrong size in the order of the customers and exchanges it happily.

However, exchange of the items will be undergone through a quality control checking after they are received. Only after satisfactory results, they can be dispatched.

In the below mentioned cases, exchange of an item is not possible at all -

  • The item is apparently damaged
  • The item is apparently worn out
  • The item is incomplete (while sent excluding manual, tags, warranty, accessories (if any) etc)
  • The item is asked for exchange even after [ ] days of delivery to the customer

If anyone’s claim for the exchange doesn’t match with the above mentioned facts, the purchased item(s) will be returned to the customer on his own costs.

Return Policy

As per the policy of Doctime.De, your item may not be returned if you do not contact at [ contact mail id ]. Your item will be returned only when you get response from us. Then you need to return the package including the shipment confirmation/invoice copy. You can get the copy in your “your order has been shipped" email.

For the return policy, you must contact within 7 days from delivery without explaining the reason.

Once your purchased item meets all the criteria of our Return Policy, you will get full refund.

However, returned items will be undergone through a quality control checking after they are received. Only after satisfactory results, they can be dispatched.

In the below mentioned cases, returning of an item is not possible at all -

  • The item is apparently damaged
  • The item is apparently worn out
  • The item is incomplete (while sent excluding manual, tags, warranty, accessories (if any) etc)
  • The item is asked for return even after [ ] days of delivery to the customer

Cost of Shipping for Exchange or Returning Items

In order to offer pleasant shopping experience, we facilitate our customers with free of cost delivery for new items; however, cost of return for the initial item comes on the customer’s side.

Faulty Items

Doctime.De strongly recommends all its customers to check items thoroughly once they are delivered before removing or disposing any attached tag or disposing the original package.

Only in case of damage or consequent manufacturing fault within a specific time ([ ] months) after delivery, faulty item can be accepted. Products returned as faulty will be thoroughly inspected and if any product cannot meet the criteria of inspection following fair use and damage from the customer’s side, will not be returned as faulty items.

If you are interested to exchange any faulty item (rather than a refund), please remember that we are able to replace it only with the same product, based on availability. However, whereas possible, we can provide assistance to repair any faulty item. When repairing of the item or replacing it with the same is not possible, the buyer is entitled to get full refund.

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